Shipping policy
SHIPPING AVAILABILITY
We currently offer shipping to the United States, United Kingdom, Canada, Australia, and New Zealand. Orders shipped to these destinations qualify for free standard shipping. At this time, we are unable to deliver to other countries.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
ESTIMATED DELIVERY TIMES
After dispatch, most orders are delivered within 7–10 business days. The total estimated delivery time, including order processing, is generally 8–13 business days.
Delivery estimates are provided for guidance only and may vary due to customs procedures, weather conditions, carrier operations, peak shipping periods, or other circumstances beyond our reasonable control.
SHIPPING CARRIERS
Orders are shipped using trusted national and international carriers appropriate for the destination country. Depending on logistics requirements, we may use different shipping partners or divide an order into multiple shipments. When this occurs, each shipment will receive its own tracking number.
ORDER CANCELLATIONS
Cancellation requests must be submitted before an order enters the fulfillment process. Because orders are prepared quickly, we cannot guarantee that cancellation requests received after processing has begun will be successful.
If an order has already been processed or shipped, it will be subject to our Return Policy instead.
ORDER TRACKING
Once your order has been dispatched, you will receive a tracking number by email. Tracking information may take 24–48 hours to become active after shipment.
A shipment is considered successfully delivered once the carrier records delivery at the shipping address provided during checkout.
DELIVERY RESPONSIBILITY
Shipping carriers may offer optional services such as delivery to a neighbor, collection from a pickup location, signature waivers, delivery rescheduling, or alternative delivery instructions. If you choose to use any of these services, responsibility for the shipment transfers according to the carrier's delivery confirmation, and we cannot accept liability for loss, theft, or damage resulting from those arrangements.
Packages reported as delivered by the carrier are considered fulfilled.
FAILED OR REFUSED DELIVERIES
Customers are responsible for ensuring that deliveries can be successfully completed. Orders that are refused, abandoned, or not collected from the carrier may be returned to our warehouse. Any applicable return shipping or handling costs may be deducted from an eligible refund in accordance with our Return Policy.
LOST OR MISSING PACKAGES
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking with household members, neighbors, your building management, or the shipping carrier.
Any claim regarding a missing delivery should be reported within 7 days of the carrier's delivery confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment numbers, postal codes, and all necessary delivery information.
We are not responsible for delays, failed deliveries, returned shipments, or additional shipping charges resulting from incorrect or incomplete address information supplied by the customer.
If an order is shipped to a third-party recipient designated by the customer, delivery to that address constitutes successful fulfillment of the order.
CUSTOMER ASSISTANCE
If you need assistance regarding shipping, delivery estimates, or tracking information, our customer support team will be happy to help review your shipment and provide any available updates.