Refund policy
RETURN PERIOD
Returns may be requested within 30 days of the delivery date. Once a return request has been approved, the item must be shipped back within the same 30-day period to remain eligible for a refund.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive an item that is damaged, defective, or arrives with a manufacturing issue, please notify us as soon as possible. To help us evaluate the issue, provide your order number, a brief description of the problem, and clear photos or videos of the product.
After reviewing your claim, we may send a replacement without requiring the defective item to be returned first, depending on the nature of the issue.
INCORRECT SIZE SENT
If you receive a size different from the one shown on your confirmed order, we will send the correct size at no additional cost. Please provide your order number along with a photo clearly showing the size received so we can resolve the issue promptly.
INCORRECT SIZE ORDERED
If you selected the wrong size during checkout, please contact customer support before returning your order. Our team will review your request and explain the available return or exchange options based on your situation.
REFUSED OR UNCOLLECTED SHIPMENTS
If a shipment is refused upon delivery or is not collected from the carrier and is returned to us, a USD 15 fee will be deducted from any eligible refund to cover the return shipping charges incurred.
RETURN PROCESS
To request a return, contact our customer support team with your order number and the reason for your request. If your return is approved, you will receive instructions explaining where and how to send the package.
Returned items must be unused, unworn, and in their original condition. We strongly recommend using a shipping service that provides tracking information and keeping your tracking number until the return has been completed.
Returns sent without prior authorization may not be accepted.
REFUND CONDITIONS
Refunds are processed only after the returned item has been received and inspected. Approved refunds will be issued to the original payment method used during checkout. Please allow approximately 10–15 business days for the refund to be completed after the returned package has been received, although processing times may vary depending on your payment provider.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the return is the result of a shipping error, an incorrect item, or a confirmed product defect. In those situations, the appropriate solution will be provided at no additional cost to the customer.
ADDITIONAL INFORMATION
Please wait until your return request has been approved before shipping any items. Customers are responsible for packaging returned products securely. We are not responsible for returns that are lost, delayed, or damaged while in transit to our return facility.
CUSTOMER SUPPORT
If you have questions regarding sizing, returns, exchanges, or your order, our customer support team will be happy to assist you and work toward the most appropriate solution for your situation.